Business messaging, made simple.
Every conversation. One platform.
One platform for the way your organisation communicates — flexible, and built to grow with you. Every channel, an AI assistant and your whole team, in one account — on the web, on Android.
The platform
Everything after “hello”, in one place.
Each part is good on its own. Together, nothing a customer says falls between systems.
Team inbox
Every channel lands in one shared inbox.
WhatsApp, RCS, live chat and email side by side — given to the right person, answered with your best replies.
AI assistant
An assistant that knows your business.
Answers at any hour, books what customers ask for, and hands over gracefully.
Automation
Journeys that run themselves.
Menus, questions and follow-ups, drawn once.
Leads & helpdesk
Conversations become work.
Leads with owners, tickets with priorities, appointments with reminders.
Bulk SMS
Campaigns on every channel.
Personal messages to whole lists — now, later or on repeat.
How it fits together
From a first message to a customer won.
Follow one customer through Connect — without anybody copying anything from one system to another.
Step 1
A customer writes
On WhatsApp, in your website’s chat, by RCS or email — whichever they prefer. It all arrives in one place.
Learn more about WhatsApp BusinessStep 2
The assistant answers
From your own information, at any hour. It checks the diary, books the slot and sets the reminder — after the customer confirms.
Learn more about AI assistantStep 3
Your team steps in
When a person is needed, the right one is alerted, with a summary waiting. The assistant waits while they reply.
Learn more about Team inboxStep 4
It becomes work
An interested customer becomes a lead with an owner; a problem becomes a ticket with a priority.
Learn more about Leads & helpdeskStep 5
Nothing is forgotten
Follow-ups and reminders go out by themselves, and stop the moment the customer replies.
Learn more about Automation
Client portal
And your whole account, behind one sign-in.
Raise a request with us and follow it to the end, see your invoices line by line, and keep an eye on every service, balance and result you have.
- Sign in by password or texted code
- Support requests you can follow
- Your invoices, ready to print
- Your team, each with their own sign-in
Connect for Android
When a customer is waiting, you know at once.
The same account in your pocket — chats, contacts, leads, tickets and results — with an alert that fills the screen, even when the phone is locked, when somebody needs a person.
Answer chats and send messages on the move
Bring contacts in from your phone
Full-screen alerts for hand-overs and bookings
Leads and tickets, always current
Built to be accountable
Careful with your account, your data and your customers.
Your accounts, locked away
The credentials of every service you connect are stored encrypted and never shown back.
Every change on the record
Who changed what, and when, is written down in the same moment as the change itself.
People who opt out, stay out
A customer who asks not to hear from you is left out of every send that follows.
Set up with you
Your account manager prepares each service with you, so your first message is the easy part.
Each business sees its own
Your customers, conversations and results are yours, and nobody else’s.
Roles and permissions
Decide who in your team may send, answer, approve or only look — service by service.
Everything in Connect
Start with one service. Add the rest when they help.
Whatever you start with, it is one account, one login and one team.
Channels
Reach customers wherever they are
- Bulk SMSPersonal messages to every customer at once
- WhatsApp BusinessConversations on the app your customers use most
- RCS messagingRich, branded messages in the phone’s own inbox
- EmailCampaigns and updates from your own domain
- Live chatA chat window on your website and in your app
- Voice & IVRAutomated calls with a menu your customers press
Engage
Answer, assist and follow up
Your account
Your portal, results and the app
Bring every conversation into one place.
Existing customers can log in now. New to Connect? We set your account up with you, service by service, and you start where it helps most.