Channels Live chat
Talk to visitors while they are still deciding.
A chat window on your website and in your app, in your colours — answered by your team and your assistant, in the same inbox as everything else.
- Website and app
- Your colours and greeting
- Signed-in customers recognised
- One inbox for every chat
What it does
A chat window that belongs on your site.
In your brand
Your colour, your greeting and your name at the top of the window.
Questions first
Ask for a name, email or what it is about before the chat starts.
Customers recognised
Visitors signed in to your site or app arrive with their name and details.
Typing, both ways
Visitors see when you are writing, and you see them too.
Tidy endings
Quiet chats close themselves, and reopen when the visitor writes again.
On every screen
Comfortable on a phone, a tablet or a desktop, and inside your own app.
Answered where you already work
Website chats beside WhatsApp, not in another tool.
Every chat arrives in your Connect inbox, with the visitor’s details beside it. The same team, saved replies, assistant and menus answer it — and anyone can turn a chat into a lead, a ticket or an appointment.
With the rest of Connect
It is not just a chat box.
AI assistant
Answers visitors from your own information, day and night.
Chat menus
Guide visitors with buttons to the right answer or person.
Your team
Chats given to whoever is free, or to the right department.
Customer details
What a visitor tells you is kept on their contact, ready next time.
Leads and tickets
Turn a chat into work that is followed up.
Several websites
One chat window per site or app, each with its own look.
Getting started
Live on your site today.
Make it yours
Choose its colour, greeting and the questions it asks.
Add one line
Your developer adds it to your website or app, once.
Start answering
Chats arrive in your Connect inbox on the web and on Android.
How do we add the chat to our website?
One line on your website, which your developer or website builder adds once. Your account manager helps you with it.
Can it look like our brand?
Yes. Choose its colour, its greeting, its position and the questions it asks before a chat starts.
Does it work in our mobile app too?
Yes. The same chat works inside your app, and customers who are signed in to your app are recognised by name.
Who answers when we are closed?
Your AI assistant and your chat menus answer at any hour, and leave anything they cannot settle for your team in the morning.
Where do our team answer the chats?
In the same Connect inbox as WhatsApp and RCS, on the web or the Android app.
Turn website visitors into conversations.
Existing customers can log in now. New to Connect? We set your account up with you, service by service, and you start where it helps most.