Engage Team inbox
One inbox. Every channel. The whole team.
WhatsApp, RCS and website chat side by side — given to the right person, answered with your best replies, and never left waiting unseen.
- Every chat in one place
- Mine, Nobody and Everyone
- Saved replies with shortcuts
- Full-screen alerts
Working together
Built for a team, not a single login.
Team members
A seat for each person, with what they may see and do.
Mine, Nobody, Everyone
Your conversations, the unclaimed ones, and the whole picture.
Give it to someone
Pass a conversation to the colleague who can help, with a note.
Available or away
Each person sets their own availability; new chats go to who is in.
Saved replies
Approved answers with pictures and buttons, a shortcut away.
Writing help
Polish a hurried draft into your business’s voice before sending.
Customer details
Name, contact details, address and notes beside every chat — kept once, used everywhere.
Leads and tickets
Turn a conversation into a lead, a ticket or an appointment in two taps.
Ratings
Customers rate the help they had after a hand-over.
Hand-overs
When a customer needs a person, the right person knows at once.
The assistant or a journey asks for help; Connect alerts the right colleague — full screen on Android, even when the phone is locked — with a summary waiting. Take it, say you are busy, or ask for a moment.
Help is asked for
By the customer, the assistant or a journey.
The right person is alerted
Full screen, with the summary.
They take it
The assistant waits while they reply.
Nothing missed
Unanswered never means unseen.
The inbox keeps track of who is owed an answer and who is answering, so a busy day never turns into a customer who heard nothing.
Which conversations are in the inbox?
WhatsApp, RCS and the live chat on your website and app — side by side, each marked with where it came from.
How do we stop two people answering the same customer?
Each conversation shows who has it. Take it, give it to a colleague, or leave it in Nobody for whoever is free.
What are saved replies?
Your best answers — text, pictures, brochures, buttons — saved once and sent in a moment by typing a shortcut such as /price-list.
Can our team work from their phones?
Yes. The Connect Android app carries the same inbox, and alerts you full screen — even on a locked phone — when a customer is waiting for a person.
Can we see how conversations went?
Yes. Customers can rate a conversation after a hand-over, and every conversation keeps its full history.
Give your team one place to answer from.
Existing customers can log in now. New to Connect? We set your account up with you, service by service, and you start where it helps most.