Channels WhatsApp Business
Be there on the app your customers open first.
Your official business number on WhatsApp — with pictures, buttons and menus, a whole team answering together, and an assistant for the hours nobody is in.
- Your official business number
- Several numbers, one inbox
- Approved templates for updates
- Opt-outs respected
Rich messages
More than text: messages people can tap.
Show the product, send the brochure, share the map pin. Give customers buttons to tap instead of questions to type — and their answers land straight on their contact.
- Reply buttons and list menus
- Pictures, video and documents
- Your location and contact cards
- Link buttons to your site
People and assistant together
The assistant takes the easy ones. Your team takes the rest.
When a customer needs a person, the right colleague is alerted with a summary of the conversation so far. The assistant waits while a person replies, and picks up again only after they have finished.
Everything in it
A complete WhatsApp desk, not just a number.
Shared inbox
Every chat in one place, with Mine, Nobody and Everyone views so nothing waits unseen.
AI assistant
Answers from your own information at any hour, and books what customers ask for.
Menus and journeys
Draw the conversation once — greeting, menu, questions, hand-over — and it runs itself.
Template messages
Order updates, reminders and offers to the customers who agreed to hear from you.
Saved replies
Your best answers, with pictures and buttons, a shortcut away for everyone.
Several numbers
Sales, support and branches on their own numbers, each keeping its own conversations.
Leads from chats
Interested customers become leads with a stage, an owner and a follow-up date.
Your store in the chat
Connect your online store and customers find products without leaving WhatsApp.
STOP, respected
A customer who opts out hears nothing more, without anybody having to remember.
Team members
Seats for your people, with who may answer, assign or only read.
Delivered and read
See each message reach the phone and be read, conversation by conversation.
On Android
The same chats on your phone, with a full-screen alert when a customer is waiting.
From chat to customer
Interest becomes a lead, and a lead gets followed up.
When a customer asks about prices or wants a demo, Connect records them as a lead, gives them to someone, and reminds that person to follow up. Nothing interesting is lost in the scroll.
Getting started
On WhatsApp in three steps.
Connect your number
Your account manager links your business number to Connect with you — or a new one.
Add your answers
Your menu, saved replies and the information the assistant should use.
Start talking
Customers write, your team and assistant answer, and every chat is in one place.
Do we keep our own WhatsApp number?
Yes. Connect works with your official WhatsApp business number — or several of them — and every conversation is with your business, under your name.
Can several people answer from one number?
Yes. Your whole team works from one shared inbox. Conversations can be given to a person, taken by whoever is free, and handed back to the assistant.
Can we send updates to customers who have not written to us?
Yes, with your approved message templates — order updates, reminders, offers and more. Once a customer replies, you talk freely.
Can WhatsApp answer by itself at night?
Yes. Menus and journeys answer the common questions, and the AI assistant answers the rest from your own information, booking appointments and handing over to a person when it should.
What happens when a customer sends STOP?
They are left out of everything that follows, automatically, and your team can see it on the conversation.
Can we use it from a phone?
Yes. The Connect Android app carries your chats, leads and tickets, and alerts you full screen when a customer is waiting for a person.
Put your business on WhatsApp, properly.
Existing customers can log in now. New to Connect? We set your account up with you, service by service, and you start where it helps most.