Engage AI assistant
An assistant that knows your business — and when to call you.
It answers customers at any hour from your own information, books what they ask for, looks things up, and hands over to your team with a summary when a person is needed.
- Answers day and night
- Books with the customer’s consent
- Hands over with a summary
- Every answer on record
What it knows
Taught by you, in plain words.
No scripts to write. Describe your business the way you would to a new colleague, and the assistant answers in your voice.
Your information
What you sell, your hours, your prices and your policies — the facts it answers from.
Your rules
What it may and may not say or promise, and when it must pass to a person.
Your voice
Formal or friendly, brief or warm — and the same voice helps your team polish their own replies.
Your saved replies
It sends your approved answers, pictures and brochures when they fit.
Your customers’ language
It answers in the language the customer writes in.
The conversation so far
It remembers what this customer has already said, so they never repeat themselves.
What it does
Books the slot. Checks the order. Asks first.
The assistant does more than reply. It finds a free slot and books it, reminds the customer the day before, and — with your systems connected — checks an order or a balance. Whatever it changes, the customer confirms first.
- Appointments and callbacks
- Reminders before the time
- Look-ups in your own systems
- Confirmation before any change
When a person is needed
It knows when to step aside.
A complaint, a special request, a customer who asks for a person: the assistant alerts the right colleague and leaves a two-line summary. While your team replies it waits, and it takes the conversation back only once they have finished.
You stay in charge
Switched on where you want it, watched every step.
Service by service
Turn the assistant on for WhatsApp, live chat or RCS — each on its own switch.
Every answer on record
Read each conversation it had and each step it took to answer.
Your systems, your terms
You describe what it may look up or do in your own systems, and nothing more.
Your diary rules
Opening hours, how long a slot lasts, and how far ahead customers may book.
Each customer, alone
It only ever sees the customer it is talking to, and your business’s own information.
A prepaid balance
The assistant runs on a prepaid AI balance you can follow and top up.
Getting started
Answering your customers this week.
Tell it about you
Your business, your rules and the information it should use.
Try it yourself
Ask it what your customers ask, and adjust until it sounds like you.
Switch it on
On WhatsApp, live chat or RCS — and watch every answer it gives.
Where does the assistant get its answers?
From what you give it: a description of your business, your rules, your saved replies and the information you add. It does not make up prices or promises.
Can it actually do things, or only talk?
It can book appointments and callbacks, and — when you connect them — look up orders or check availability in your own systems. Anything that changes something is confirmed with the customer first.
What happens when it cannot help?
It hands the conversation to your team, alerts the right person and leaves a short summary, so nobody has to scroll back.
Will it talk over my staff?
No. The moment a person replies, the assistant steps back, and it only picks the conversation up again after your team has gone quiet.
Which channels does it answer?
WhatsApp, the live chat on your website and app, and RCS — one assistant, the same knowledge everywhere.
Can we see what it said?
Yes. Every answer it gave, and every step it took, is in your account to read.
Answer every customer, even at midnight.
Existing customers can log in now. New to Connect? We set your account up with you, service by service, and you start where it helps most.